

Dec 2, 2018
Jun 4, 2018



A nurse disciplinary defense Texas case can be one of the most stressful experiences in a nurse’s life. It illicits fear and the nurse feels powerless. If you have received a complaint certified letter from the Texas Board of Nursing (BON), knowing your rights and the right defence strategies can make the difference between saving your license or losing it. At Expert Nurse Consultants, we specialize in guiding Texas nurses through the entire disciplinary process with clarity, confidence, and proven results.
The Texas BON exists to protect public safety by regulating nursing practice. When they receive a complaint about a nurse, they launch an investigation to determine if a violation of the Nursing Practice Act occurred.
Alleged medication errors
Negligence that lead to or potentially could have resulted in patient harm
Documentation inconsistencies or falsification
Boundary violations with patients
Substance abuse allegations
Criminal charges affecting licensure eligibility including DWI
Expert Nurse Consultants has represented nurses facing all of these issues, ensuring that each case receives a tailored, evidence-based defense.
Time is critical in a nurse disciplinary defense Texas case. The BON typically sets a strict deadline of thirty days for responding to complaints. Missing these deadlines can lead to default decisions that may revoke or suspend your license without a proper hearing.
Do not ignore the complaint.
Gather all relevant documentation immediately.
Contact a specialized nurse advocate/ consultant.
Internal link suggestion: Link “contact a specialized legal nurse consultant” to the Expert Nurse Consultants service page for Initial Letter of Complaint Response.

1. Initial Notice of Complaint
Once a complaint is filed, the BON sends a written notice to the nurse. This notice outlines the allegations and requests a formal response. The notice will be overly broad and vague in terms of the allegations. In Texas the Board will allow the discovery of evidence that they are relying upon such as the medical records. They will not release the complaint or witness statements. Once the evidence is received it is much easier to interpret and even prove the allegations to be wrong. So do not let the initial complaint panic you. At Expert Nurse Consultants we wil get the evidence and if the allegations are wrong we will prove it.
2. Investigation Phase
The BON’s investigative staff reviews evidence, solicit witness statements, and subpoena such as: medical records, policies and procedures of the facility, and the nurses current and past employers personnel files.
3. Informal Settlement Conference
In Texas, nurses are occassionaly invited to an informal settlement conference. This meeting allows both sides to discuss the case before deciding on formal charges. Expert Nurse Consultants prepares clients extensively for this stage, ensuring their testimony is confident and consistent.
4. Formal Charges
If the Board of Nursing (BON) determines that a violation more likely than not has occurred, it will proceed by filing formal charges. This is a pivotal stage where a nurse’s disciplinary defense strategy in Texas must be carefully structured and airtight. At this point, the nurse may consider resolving the matter through a settlement on charges that are substantiated, while ensuring that any false or unproven charges are already dismissed. If contested charges remain, the case will be set for trial before the State Office of Administrative Hearings (SOAH). Unfortunately, nurses rarely achieve favorable outcomes at trial. Even when an Administrative Law Judge (ALJ) issues a Proposed Decision in the nurse’s favor, the BON retains the authority to reject that recommendation and impose its own ruling. For this reason, at Expert Nurse Consultants we strongly advocate for SOAH mediation, where nurses often achieve better results. Mediation provides a less adversarial, more balanced forum before the ALJ, creating an opportunity for fair resolution outside the rigid trial process.
5.Mediation
Mediation is offered in the majority of states through the State Office of Administrative Hearing. Some states call it Alternative Dispute Resolution. Mediation is an informal setting where the Board, the nurse and the Adminstrative Law Judge come together to mediate a settlement. There will often be a nurse consultant from the Board to testify to the ALJ as to why the nurse should be disciplined as the Board as proposed. The strength of mediation however, is often Board charges fail to be accurate in accordance with fact. And yet the Board has pursued the charges all the way to trial.
An example of charges that were factually wrong regarding a client of mine was a situation where the client was alleged to not have administered Flagyl. Yet the Flagyl was clearly charted. The issue was the patient had received the medication in the emergency room so the times of administration required adjustment. My client had documented in the narrative notes having called the Pharmacy to have the medication administration record adjusted to reflect new times to administer the Flagyl. In the meantime my client had charted the Flagyl on an EMR record that was then discontinued after the dose was given and then the new medication administration record was started once the pharmacy had put it into the EMR. If the Board had taken the time to read the narrative notes, or the “telephone call to” note int the record they would have seen the was lengthy discussion with the Pharmacist about how and when to reschedule the Flagyl.
At mediation, around a table in a quiet room the nurse was able to simply show the Judge her documentation of the discussion with the Pharmacist and then turned the page to where the Flagyl could be found as charted to have been given. There was no arguing the facts, the visual, clear as day facts. The Judge then separated the parties into two rooms and went between both rooms. At one point the ALJ came in and told my client: “its good news.” And “if I was sick I would want you as my nurse.”
Finally, all gathered back in the main room. The Judge announced that the Board had agreed to dismiss the one outstanding charge. It has been two years of true stress, attempting to get the Board to listen. However, mediation in the end provided that opportunity and my client won her case leaving with an unencumbered license.
6. Administrative Hearing
The case is heard before the State Office of Administrative Hearings (SOAH) by an Administrative Law Judge who can only offer a “proposed decision" and not a binding judgment or ruling. The Board as above can defy or reject the the Judge’s decision. The deck is also stacked against most nurses at trial as the Board simply has more resources and more funds. The Board can afford to pay expert witnesses to take the stand and testify agains the nurse. They can afford expensive exhibits and the Board’s defense attorney is often the Attorney General.
Evidence-Based Defense
A strong nurse led disciplinary, defense Texas case, relies on careful review of credible evidence. This includes medical records, audit trails, policies, procedures, peer reviewed, evidenced based literature and expert testimony. Often review of the evidence provided evidence in the nurses favor that the Board neglected.
Procedural Challenges
At times, Board of Nursing (BON) investigations are conducted in ways that compromise a nurse’s right to due process. In several states, nurses are denied timely access to Discovery and Production, with critical evidence withheld until the very last stage of the disciplinary process—often only after the case has already been set for trial. Under Administrative Law, due process protections are severely limited, and many constitutional safeguards that apply in criminal proceedings simply do not extend to nurses facing Board action. While a nurse is guaranteed the right to notification of charges and the right to a hearing, they are denied fundamental protections such as the right to remain silent, the right to protection from double jeopardy, the right to fully review the evidence against them, the right to confront their accuser, the right to a jury trial, and the right to a speedy trial.
Mitigation Efforts
Even when some allegations are true, showing proof of rehabilitation, such as completing additional training or enrolling in a peer assistance program, can lead to leniency.
How Expert Nurse Consultants Supports Texas Nurses
Our role goes far beyond filling out forms. We:
Review every detail of the complaint
Craft persuasive written responses
Prepare you for settlement conferences
Provide representation at administrative hearings
Offer ongoing emotional and professional support
Internal link suggestion: Link “Prepare you for settlement conferences” to the Informal Conference Preparation page.
Responding without professional guidance – BON investigators are skilled at using statements against nurses.
Missing deadlines – This can lead to an automatic revocation of license.
Admitting fault prematurely – Some issues are defendable if handled strategically.
Failing to document patient care and assessment thoroughly in Texas - is often the deciding factor.
The Texas BON has unique procedural rules and cultural expectations. Expert Nurse Consultants understands the local legal landscape, including:
How certain violations are prioritized
Which defenses have succeeded historically
The personalities of BON representatives
A registered nurse in Houston faced allegations of improper medication administration. By gathering time-stamped EHR logs, cross-referencing with pharmacy records, and securing witness statements from co-workers, Expert Nurse Consultants proved the nurse was not on duty at the alleged time. The case was dismissed, and the nurse’s license remained in good standing.
Q: Can I represent myself before the Texas BON?
A: You can defend yourself with the careful assistance of a Nurse Advocate. A Nurse Advocate helps you prepare a put on a robust, well researched and organized defense. The BON process is complex, and without expertise, you risk making damaging mistakes.
Q: How long does the process take?
A: Cases can last anywhere from a few months to over several years, depending on complexity and frankly Board staffing and case load.
Q: Will the complaint be public?
A: Disciplinary actions that result in penalties are generally posted publicly on Nursys once formal charges are filed. Nursys was created by the National Council of the State Board of Nursing. Nursing is the only profession with a free, publicly searchable database of disciplinary actions.
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